Administrative Support |
(point
to the course title to read description) |
Proven
Skills for Administrative Professionals
Course Duration:
3 days - 18 hours
Maximum Class Size:
35
Description of Target
Population:
Administrative Staff
Program Results
Participants will be
able to:
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Maximize their personal
potential.
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Use effective
communication skills.
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Organize their time and
their work for great efficiency.
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Develop skills for
setting priorities and multi-tasking.
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Deliver quality
customer service every time.
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Write effective emails
and memos.
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Understand how to manage up and improve their work relationships.
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Bring back best
practices into their workplace.
Proven
Skills for Administrative Professionals |
Supervisory Skills for
Administrative Staff
Course Duration:
3 days - 18 hours
Maximum Class Size:
35
Description of Target
Population:
Administrative Assistants and Support Personnel
Program
Results
Participants will be able to:
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Design his/her own learning objectives.
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Define the skills, roles and responsibilities of
administrative staff in the public sector.
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Gain an understanding of supervision and the skills
necessary to effectively supervise others.
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Learn ways to close the commitment gap and increase
motivation and morale in the workplace.
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Assess and develop the strengthens of their
communication practices.
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Communicate more clearly and concisely in person, on the
telephone and in writing.
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Develop more assertive communication techniques for
effective feedback.
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Use
the three critical communication skills for reducing the
differences.
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Approach conflict constructively using effective problem
solving skills.
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Understand the basics of effective time management
practices and how to organize themselves and their job.
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Learn how establish and translate career goals into
action.
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Develop a plan for using their new knowledge and skills
back on the job.
Supervisory Skills for
Administrative Staff |
Communicating with Style
Course Duration:
1 day - 6 hours
Maximum
Class Size
35
Description of Target
Population
Program
Results
Participants will be able to:
-
Identify their personal
communication style.
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Recognize factors that
influence personal and career satisfaction.
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Identify communication
barriers.
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Consider different
approaches to interpersonal communication and their likely outcomes.
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Develop a personal
toolbox for building communication bridges.
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Participate in activities
that highlight successful communication strategies.
Communicating with Style |
Assertive Communication
Course
Duration:
1 day - 6 hours
Maximum
Class Size:
35
Description of Target Population:
Staff and Management
Program
Results
Participants will be able to:
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Recognize
verbal and non-verbal language signals.
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Understand
how to deal with assertive individuals.
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Work toward
understanding and clarification of opposing viewpoints.
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Deal with
difficult people.
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Understand
different personality styles.
-
Communicate more clearly and confidently.
Assertive Communication |
Working
with Difficult and Challenging People
Course
Duration:
1 day - 6 hours
Maximum
Class Size:
35
Description of Target Population:
All Staff
Program
Results
Participants will be able to:
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Be able to
discuss and profile today's workplace and its challenges; understand some of your personal barriers to dealing effectively with
difficult people and know practical steps to overcome some of those
obstacles.
-
Assess your
own level of assertiveness and develop the strengthens of your communication
style.
-
Understand
your preferred behavior for dealing with conflict and confrontation and its
challenges.
-
Encourage
more acceptable behavior through the use of active listening, praise,
criticism, and effective communication techniques.
-
Know what it looks and
sounds like to behave and communicate in an effective manner with different
types of difficult people.
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Have an
action plan to change your present behavior to a more effective and positive
you.
Working
with Difficult and Challenging People |
Coaching
Skills-Teaching Others What You Know
Course
Duration:
1 day - 6 hours
Maximum
Class Size:
35
Description of Target Population:
Staff and Management
Program
Results Participants will be able to:
-
Identify
behaviors for a supportive coaching environment.
-
Demonstrate
a variety of skill techniques to use when coaching.
-
Implement
effective coaching strategies with different employees.
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Plan
effective coaching sessions in advance.
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Practice
giving and getting feedback with co-workers.
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Communicate
needs and expectations clearly.
Coaching Skills-Teaching Others What You Know |
Time
Management
Course
Duration:
1 day - 6 hours
Maximum
Class Size:
35
Description of Target Population:
All Staff
Program
Results
Participants will be able to:
-
Understand
and apply the principals of effective Time Management.
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Develop the
ability to establish goals and prioritize activities.
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Apply
techniques and tools for maximum productivity.
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Identify
and problem solve time wasters.
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Plan
actions for continuous improvement.
Time
Management |
Life
Balance
Course Duration:
½ day or 1 day - 3 or
6 hours
Maximum Class Size:
35
Description of Target
Population:
All Staff
Program
Results
Participants will be able to:
-
Identify issues
underlying balance between work and home.
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Clarify
areas of control and influence.
-
Explore
stress management and values clarification strategies.
-
Understand
current research on stress and trends in managing work and home.
-
Develop
action plan to effectively find balance between work and home.
Life
Balance |
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