Communication and
Interpersonal Skill Development
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(point
to the course title to read description) |
Assertive Communication
Course
Duration:
1 day - 6 hours
Maximum
Class Size:
35
Description of Target Population:
Staff and Management
Program
Results
Participants will be able
to:
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Recognize verbal and
non-verbal language signals.
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Understand how to
deal with assertive individuals.
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Work toward
understanding and clarification of opposing viewpoints.
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Deal with difficult
people.
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Understand different
personality styles.
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Communicate more
clearly and confidently.
Assertive
Communication |
Communication Skills
Course Duration:
1 day - 6 hours
Maximum Class Size:
35
Description of Target
Population:
All Staff
Program Results
Participants
will be able to:
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Understand the impact of verbal, non verbal communication.
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Understand the impact of passive, assertive and aggressive styles.
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Align
and develop listening, summarizing, expressing and questioning skills.
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Adapt
and adjust to different communication partners.
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Learn
how to match and pace to establish rapport.
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Identify and prepare the message and the audience for successful
communications.
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Develop ability to give and receive constructive feedback.
Communication
Skills |
Myers-Briggs Communication
Course Duration:
˝ or full day – 3 or 6
hours
Maximum Class Size:
25
Description of Target
Population:
All Employees
Program Results
Participants will be able to:
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Apply MBTI framework
as taxonomy for understanding and working with different personality types.
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Identify own
communication strengths, areas of development, and blind spots.
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Use the MBTI as a tool
for moving past judgment to effectively bridging communication gaps.
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Understand the
limitations of MBTI and appropriate applications of the material.
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Identify conditions
that support effective communication.
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Develop a personal
action plan for improving communication skills.
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Understand their own MBTI profile and what that suggests about strengths,
development needs, and blind spots limitations of MBTI and appropriate
applications of the material.
Myers-Briggs
Communication |
Preventing Professional
Burnout
Course Duration:
˝ or full day – 3 or 6
hours
Maximum Class Size:
30
Description of Target
Population:
Support and administrative
staff, direct service providers, managers
Program Results
Participants
will be able to:
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Categorize one or more factors that contribute to professional burnout.
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Understand how to apply the concept of "detached caring" to increase
effectiveness and motivation in a challenging work environment.
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Give
two examples of techniques to manage work stress.
Preventing
Professional Burnout |
Stress Management
Course Duration:
˝ or full day – 3 or 6
hours
Maximum Class Size:
30
Description of Target
Population:
Staff and Managers
Program Results
Participants
will be able to:
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Identify main causes of stress.
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Identify results of stress including physiological, psychological, and
sociological implications.
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Better
understand positive and negative coping behaviors.
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Identify and practice tools for effectively managing stress.
Stress
Management |
Advanced Stress Management
and Relaxation Skills
Course Duration:
˝ or full day – 3 or 6
hours
Maximum Class Size:
30
Description of Target
Population:
Staff and Managers, with
previous training or experience in stress management
Program Results
Participants
will be able to:
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Display
a basic understanding of advanced relaxation techniques, i.e. visual imagery
and visualization.
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Identify two central concepts used in problem-solving.
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Demonstrate knowledge of three ways to counter the negative effects of
stress.
Advanced
Stress Management and Relaxation Skills
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EI: Emotional Intelligence
In The Workplace
Course Duration:
˝ or full day – 3 or 6
hours
Maximum Class Size:
25-200
Description of Target
Population:
All Staff
Program Results
Participants
will be able to:
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Identify Competencies that contribute to Emotional Intelligence.
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Understand the impact of Emotional Intelligence and how it shows up.
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Apply
insights from current research on Emotional Intelligence.
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Identify own strength and areas for development in Emotional Intelligence.
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Develop action plan to effectively develop their EI competencies.
EI:
Emotional Intelligence In The Workplace |
Lateral Mentoring
Course Duration:
˝ or full day – 3 or 6
hours
Maximum Class Size:
25
Description of Target
Population:
All Staff
Program Results
Participants will be able to:
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Identify ways in which they can learn from others.
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Understand barriers to learning from others and experience.
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Apply
current action learning model to work and life.
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Increase opportunities to learn from interactions with others.
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Increase capacity to develop self through learning from experience.
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Develop action plan for increasing learning opportunities and their impact.
Lateral
Mentoring |
Staff Development Retreat
Course Duration:
1 day - 6 hours + pre and
post meetings
Maximum Class Size:
25
Description of Target
Population:
Any Work Group
Program Results
Participants
will be able to:
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Reflect on the work group’s effectiveness and areas for improvement.
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Look
back and look ahead, and build a shared picture of the work group.
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Experience a collaborative learning process.
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Develop stronger cohesion as a group/staff.
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Improve team communication skills.
Staff
Development Retreat |
Team Etiquette
Course Duration:
˝ or full day – 3 or 6
hours
Maximum Class Size:
25
Description of Target
Population:
All Staff
Program Results
Participants
will be able to:
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Identify stages of team development.
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Understand the significance of team norms.
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Apply
techniques for establishing team norms.
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Apply
techniques for developing and maintaining buy in with all team members.
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Apply
techniques for improved communication in team setting.
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Identify conditions necessary for team psychological safety.
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Develop standards for effective team functioning and methods for ongoing
assessment.
Team
Etiquette |
Resilience
Course Duration:
˝ or full day – 3 or 6
hours
Maximum Class Size:
25
Description of Target
Population:
All Staff
Program Results
Participants
will be able to:
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Identify competencies that underlie resiliency.
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Apply
current models for thriving in times of challenge and change.
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Assess
conditions necessary to bring out resiliency in self and others.
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Clarify areas of control and influence in handling difficulty.
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Identify areas of strength and development.
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Distinguish between stress management and resilient response.
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Develop action plan to build resiliency in life and work.
Resilience |
Dealing With Transition
Course Duration:
1 day - 6 hours
Maximum Class Size:
30
Description of Target
Population:
All Staff and Managers
Program Results
Participants
will be able to:
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Identify the nature and process of transition and the direct effects of
transition including physiological, psychological, and sociological
implications for self and others.
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Better
understand positive and negative coping behaviors associated with
transition.
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Sort
out and prioritizing the main issues associated with transition.
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Identify and practice tools for effectively managing transition including
important next-step activities and appropriate support systems.
Dealing
With Transition |
A Common Vision: Creating A
More Spiritual (Not Religious)
Work Ethic And Work Environment
Course Duration:
1 day - 6 hours
Maximum Class Size:
30
Description of Target
Population:
Any Work Group
Program Results
Participants
will be able to:
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Identify and better understand the nature of the spiritual work ethic and
environment.
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Initially identify the nature and process of conflict and breakdown of trust
including physiological, psychological, and sociological implications for
self and others.
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Better
understand positive and negative coping behaviors.
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Initially identify, understand and practice ways to reduce conflict, rebuild
trust, improve communication, increase worker appreciation and foster
teamwork.
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Clarify individual job responsibilities in the context of renewed awareness
and commitment to departmental mission and objectives.
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Develop an action plan for encouraging and facilitating a common vision and
maintaining a spiritual work ethic and environment.
A
Common Vision: Creating A More Spiritual (Not Religious) Work Ethic
And Work Environment |
Creating Balance In The Workplace
Course Duration:
1 day - 6 hours
Maximum Class Size:
35
Description of Target
Population:
All Staff
Program Results
Participants
will be able to:
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Identify the culprits
that influence and impact a healthy balanced lifestyle.
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Evaluate themselves,
identify priorities, and how they connect within the workplace.
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Maintain a
professional balance with interaction with staff and clients.
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Develop an action plan
and evaluation to track their professional development.
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Participate in
activities designed to guide immediate and future steps in the workplace.
Creating
Balance In The Workplace |
POSITIVE THINKING: Techniques
for Getting the Most out of Life and Work
Course Duration:
˝
day – 3 hours
Maximum Class Size:
25
Description of Target
Population:
all staff
Program Results
Participants will be able to:
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Understand the
connections between positive thinking and health, optimism and work
success.
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Identify three
strategies that can be used to cultivate optimism.
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Apply the
technique of positive reframing to a current life or work challenge
to generate a fresh perspective.
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Learn a simple
communication technique that can make a positive difference in the
workplace.
POSITIVE THINKING: Techniques for Getting the
Most out of Life and Work |
Working Here is Killing Me
Course Duration:
1
day – 6 hours
Maximum Class Size:
25
Description of Target
Population:
all employees
Program Results
Participants will be able to:
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Identify
confining roles that impact performance;
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Develop 5
Emotional Intelligence Competencies;
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Apply four
strategies to unhook from stressful situations and difficult people;
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Understand how
achieve a more satisfying work environment.
Working Here is Killing Me |
Harnessing the Power of Social Networking
Course Duration:
2
hours
Maximum Class Size:
24
Description of Target
Population:
for all personnel
Program Results
Participants will be able to:
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Understand the
impact of social networking in today’s technological world.
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What is FaceBook,
LinkedIn, Twitter and how do they fit in today’s fast paced social
networking?
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BLOGs, WIKIs,
Collaborative virtual workspaces.
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How to harness
this capability.
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Strategies teams
use for real-time open communication structures.
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Success in the
digital age – using technology for workplace efficiency.
Harnessing the Power of Social Networking |
LinkedIn.com: Online Networking
for Professionals
Course Duration:
2
hours
Maximum Class Size:
24
Description of Target
Population:
for all personnel
Program Results
Participants will be able to:
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Understand the
impact of social networking in today’s technological world.
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Connect with an
online community of 35,000,000 professionals for mutual benefit.
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Discover inside
connections in companies of interest.
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Expand your
network and stay connected.
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Create/improve an
online profile and build an online presence.
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Build
relationships between individuals and groups.
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Capture and
leverage your connections, your connections’ connections and your
connections’ connections’ connections…..
LinkedIn.com:
Online Networking for Professionals |
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Copyright 2018
- Casey Hall Training Associates
All rights Reserved |
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