Employee Development |
(point
to the course title to read description) |
Communication Skills
Course Duration:
1 day - 6 hours
Maximum Class Size:
35
Description of Target Population:
All Staff
Program Results
Participants will be able to:
-
Understand the impact of
verbal, non verbal communication.
-
Understand the impact of
passive, assertive and aggressive styles.
-
Align and develop
listening, summarizing, expressing and questioning skills.
-
Adapt and adjust to
different communication partners.
-
Learn how to match and pace
to establish rapport.
-
Identify and prepare the
message and the audience for successful communications.
-
Develop ability to give
and receive constructive feedback.
Communication Skills |
Working With
Leadership
Course Duration:
� or full day -
3 or 6 hours
Maximum Class Size:
25
Description of Target Population:
All
Staff
Program Results
Participants will be able
to:
-
Distinguish
between criticism and feedback.
-
Understand
effective uses of feedback and feedforward.
-
Formulate
and deliver feedback effectively.
-
Assess
conditions that enable/hinder effective feedback.
-
Incorporate
feedback into routine communication.
-
Develop
targeted action plan for improving feedback skills.
Working With Leadership |
Myers-Briggs-Work Relations
Course Duration:
� or full day - 3 or 6 hours
Maximum Class Size:
25
Description of Target Population:
Staff
and Management
Program Results
Participants will be able
to:
-
Understand their own MBTI profile and what that suggests
about strengths, development needs and blind spots.
-
Identify relationship
builders and busters that occur in workplace.
-
Use MBTI as a tool for
moving past judgment to bringing more empathy and options for relating to
workplace interactions.
-
Understand limitations of
MBTI and appropriate applications of the materials.
-
Identify conditions that
support good work relations.
-
Develop a personal
action plan for building and sustaining effective workplace relations.
Myers-Briggs Work Relations |
Critical Thinking
Course Duration:
1 day - 6 hours
Maximum Class Size:
35
Description of Target
Population:
Staff and Management
Program Results
Participants will be
able to:
-
Examine evidence and
information.
-
Understand facts, opinions,
and inferences,
-
Develop problem solving
skills in practical applications.
-
Recognize how to solve
problems.
-
Understand fallacies in the
thinking process.
-
Develop your confidence
in making sound decisions.
Critical Thinking, Problem Solving and Decision Making |
Conflict Resolution
Course Duration:
1 day - 6 hours
Maximum Class Size:
35
Description of Target Population:
Staff and
Management
Program Results
Participants will be able to:
-
Recognize conflict and
causes.
-
Understand how to bring
individuals together in problem solution.
-
Work through actual
conflict case and resolution.
-
Construct a plan that
foresees and minimizes the potential for destructive conflicts to emerge.
-
Apply successful
communication techniques to conflict situations.
-
Write an action plan that
capitalizes on individual strengths and overcomes shortfalls in resolving
conflict.
-
Explain the differences
between �big picture� and �hands-on� perspectives that often emerge in
conflict situations.
-
Reframe conflict situations
to acknowledge the positive benefits of diverse perspectives and the
heightened energy that conflict generates.
Conflict Resolution |
Challenging People
Course Duration:
� or full day - 3 or 6 hours
Maximum Class Size:
25
Description of Target
Population:
All Staff
Program Results
Participants will be
able to:
-
Identify different types of
challenging people.
-
Apply current models for
working with challenging people.
-
Understand issues
underlying difficult behavior.
-
Identify areas of strength
and development for working with others.
-
Clarify areas of control
and influence in dealing with others.
-
Develop action plan to
improve capacity to work with others.
-
Distinguish between
difficult people, difficult situations, and difficult systems.
Challenging People |
Workplace Conflict: Successfully Managing Interpersonal Conflict
Course Duration:
1 day - 6 hours
Maximum Class Size:
35
Description of Target
Population:
All Staff
Program Results
Participants will be
able to:
-
Explore the nature and
dynamics of conflict, assertive communication, styles of dealing with
conflict, fairness issues, and the value of joint problem solving.
-
Practice the three critical
communication skills for reducing the differences between you and the other
person.
-
Understand the positive and
negative aspects of conflict.
-
Learn what are your choices
when dealing with difficult people.
-
Assess your preferred
styles for dealing conflict, communication and level of assertiveness.
-
Be able to identify the 5
typical responses to conflict.
-
Become more adept at
diagnosing people during conflict and developing constructive approaches to
managing them.
-
Increase your ability to
take the actions that are most effective with different difficult people and
different difficult situations.
-
Engage successfully in
constructive disagreement.
-
Create an action plan to
effectively address a difficult situation you are currently experiencing in
the workplace.
Workplace Conflicts: Successful
Managing Interpersonal Conflict |
Who
Moved My Cheese
Course Duration:
1 day - 6 hours
Maximum Class Size:
35
Description of Target
Population:
All Staff
Program Results
Participants will be
able to:
-
Understand the lessons of
�Who Moved My Cheese�.
-
Learn to not only survive,
but also thrive with life�s constant changes.
-
Assess your personal style
for dealing with change.
-
Discover how to adapt
quickly to any organizational change.
-
Understand ways for
working, learning and growing during change.
-
Learn how to thrive with
life�s constant changes.
-
Develop positive and
pro-active choices that allow you to cope with change in the workplace.
Who Moved My Cheese? |
Coping with Organizational Change
Course Duration:
1 day - 6 hours
Maximum Class Size:
25
Description of Target
Population:
All Staff
Program Results
Participants will be
able to:
-
Identify the key
drivers of Change.
-
Learn how to
proactively change with "change".
-
Understand the phases
of change and how to manage these phases successfully.
-
Develop strategies for
surviving organizational change.
-
Cope with stress
related to change.
-
Develop strategies for
surviving organizational change.
-
Utilize "outcome"
thinking for positive change.
Coping with Organizational
Change |
EI: Dealing
with Difficulty
Course Duration:
1 day - 6 hours
Maximum Class Size:
25
Description of Target
Population:
All Staff
Program Results
Participants will be
able to:
-
Learn to use emotional
intelligence.
-
Develop conflict management
skills.
-
Understand how to respond
vs. react. Demonstrate the application of Choice and Control Model.
-
Practice strategies for
working with difficult situations.
EI: Dealing With Difficulty |
Time Management Leveraging Time at Work
Course Duration:
1 day - 6 hours
Maximum Class Size:
20
Description of Target
Population:
Staff and Management
Program Results
Participants will be
able to:
-
Create a job map and
identify high leverage activities.
-
Use a time management
organizing tool to manage priorities and redirect efforts to the most
important and valid tasks.
-
Self- assessment profile
effectiveness in 12 key time management areas � attitudes, goals,
priorities, analyzing, planning, scheduling, interruptions, meetings,
written communications, delegation, procrastination and team time.
-
Discover time management
strengths and discover self-management opportunities.
-
Create individualized
action plans to address skill gaps and skills that are job critical.
-
Provide peer coaching to
each other.
-
Use Implementation Workbook
to continue creating new action plans and developing new habits.
-
Learn in a supportive
environment.
Time Management: Leveraging
Time At Work |
Facilitating Meeting Effectiveness as a
Participant
Course Duration:
1 day - 6 hours
Maximum Class Size:
30
Description of Target Population:
Staff and Management
Program Results
Participants will be able to:
-
Conduct a self-assessment
which defines ones meeting-participation strengths and
development needs.
-
Identify
behaviors/personality types that commonly sabotage meeting
success; List the problematic behaviors exhibited by the
chairs/leaders of meetings one attends regularly.
-
List the problematic
behaviors of attendees for meetings one attends regularly.
-
Identify and demonstrate
specific techniques for circumventing and responding to
problematic behaviors commonly exhibited by attendees at
meetings.
-
Discuss approaches for
diplomatically facilitating change with meeting
Chairs/Leaders who are at higher organizational levels
and/or with whom one has a direct reporting relationship.
-
List strategies for
correcting time management-related problems.
-
Model the characteristics of
an ideal meeting participant.
-
Set objectives based on the
development needs list from the personal assessment.
-
Develop an action plan for
achieving these and sustaining the results.
Facilitating Meeting Effectiveness as a
Participant |
Building Teams
Course Duration: 2
days - 12 hours
Maximum Class
Size:
24
Description of Target Population:
Staff and Management
Program Results
Participants will be able to:
-
Apply
best practices and tools to build and develop teams.
-
Understand the seven factors of high performing teams.
-
Use
team communication strategies to assure positive
outcomes.
-
Identify the stages of team development.
-
Develop confidence and ability to deal with difficult
team behaviors.
-
Gain
best practice for leading virtual teams.
-
Understand and utilize team member differences in
styles, communication and motivation.
-
Learn
methods for team problem solving and overcoming project obstacles.
-
Use ongoing evaluation
and feedback tools to monitor teams progress.
Building Teams |
Intact Team Development: Becoming a High Performing Intact Team
Course
Duration:
1 day - 6 hours
Maximum Class
Size:
30
Description of Target Population:
Team
Program
Results
Participants will be able to:
-
Distinguish teams from work groups.
-
List the characteristics of �real� teams.
-
Describe a seven-step model of team evolution/growth
resulting in High Performance.
-
Identify the areas within each of the seven steps that ones
team has resolved/mastered and those which remain
unresolved.
-
Give concrete and specific examples of positive outcomes and
successes achieved by the team, stemming from the resolved
areas.
-
Identify the most critical unresolved areas based on their
ramifications for team performance.
-
Present practical strategies for resolving these critical
areas and demonstrate a couple of these as possible and
appropriate.
-
Set objectives to resolve these areas, and, using a proven
planning model and tool, prepare a short-term,
readily-implemented action plan for achieving them.
-
Set a schedule for developing a long-term action plan.
Intact Team
Development: Becoming a High Performing
Intact Team |
Myers-Briggs Team
Development |
Balancing Work and Family |
Aspiring Supervisor Program
Course
Duration: 1 day � 6 hours
Maximum Class
Size: 35
Description of
Target Population: all staff interested in exploring the role and
responsibilities of supervisors
Program Results
Participants will
be able to:
-
Learn the
skills and attitudes supervisors need to carry out a supervisor's
important duties and responsibilities effectively.
-
Assess your
current skill level for areas of strength and potential.
-
Explore
effective supervisor communication skills, conflict management and
the dynamics of leading others.
-
Understand how
to effectively deal with the challenges and conflicts new
supervisors face.
-
Apply
principles to build credibility as a supervisor.
-
Create an
ACTION PLAN for implementing the steps needed to get started as a
new supervisor.
Aspiring Supervisor Program |
Managing Your Caseload: Time Management within Human Services
Course
Duration: � day � 3 hours
Maximum Class
Size: 25
Description of
Target Population: all caseload managers
Program Results
Participants will
be able to:
-
Analyze and
assess current use of time.
-
Review tools
and techniques for more effective time management strategies.
-
Discuss
electronic tools for improving case management practices.
-
Explore best
practices for effective caseload management.
Managing Your Caseload: Time Management within Human Services |
Ethics for Counselors and Social Workers
Course
Duration: � day � 3 hours
Maximum Class
Size: 25
Description of
Target Population: Counselors and Social Workers
Program Results
Participants will be able to:
-
Guidelines for
counseling ethics.
-
Opportunity to
explore ethical dilemmas faced in daily practice.
-
A network of
support for counseling best ethical practices.
Ethics for Counselors and Social Workers |
Young Professional Women's Workshop
Course
Duration: 1 day � 6 hours
Maximum Class
Size: minimum 6 � maximum 20
Description of
Target Population: Young women in their 20s
Program Results
Participants will be able to:
Are you a young
woman who's been working for a few years, or who is soon to enter the
working world? Are you feeling overwhelmed or confused about your career
choices? Unsure about office etiquette or politics, your attire, or how
to act in a "man's world"? Join us in a workshop designed especially for
women in their 20�s. In a relaxed, conversational environment, we'll
share our stories, celebrate successes, and tackle your concerns. You'll
learn how to:
Young Professional Women's Workshop |
Attention, Boundaries and Choices: The ABCs of Sustainable Time
Management
Course
Duration: 3 hours � half day
Maximum Class
Size: 25
Description of
Target Population: all employees
Program Results
Participants will be able to:
-
Attention
skills foster flexibility or focus as needed so participants stay
with important tasks rather than get distracted by less important
ones.
-
Boundary
skills give tasks �clear edges� so participants finish what they
start while giving other tasks their due, and make effective
transitions between tasks.
-
Choice skills help
participants identify priorities and work with them to increase
effectiveness.
Attention, Boundaries and Choices: The ABCs of Sustainable Time
Management |
Managing Up
Course
Duration: 6 hours � one day
Maximum Class
Size: 25
Description of
Target Population: All employees interested in working more
effectively with their supervisor and their management team.
Program Results
Participants will be able to:
�Managing Up� is a
term for describing how people can �manage� those people who manage
them�by effectively asking for what they need and advocating what they
want�in order to create a more dynamic environment that ultimately best
serves
the team.
You will learn how
to:
-
Understand the
advantages of managing up as both a manager and an employee.
-
Build
confidence in approaching your manager.
-
Know when and
how to adapt your style to the work at hand.
-
Take a central
role as both team member and leader.
-
Identifying
key moments and opportunities in your relationship with your
manager.
-
Identify your
style.
-
Clarify when
and how your style works well.
-
Identify and
eliminate barriers to working together.
-
Communication
techniques that get the message through.
-
Respond to
requests with clarity.
-
Action plans
to change �the way we do things�.
Managing Up |
Working Here is Killing Me
Course
Duration: 6 hours � one day
Maximum Class
Size: 20
Description of
Target Population: All employees
Program Results
Participants will be able to:
-
Identify
confining roles that impact performance.
-
Develop 5
Emotional Intelligence Competencies
-
Apply four
strategies to unhook from stressful situations and difficult people.
-
Understand how
achieve a more satisfying work environment.
Working Here is Killing Me |
Delivering Outstanding Customer Service During Challenging Times
Course
Duration: 6 hours � one day
Maximum Class
Size: 25
Description of
Target Population: All employees responsible for delivering
services to the citizens of the Commonwealth
Program Results
Participants will be able to:
-
Project a
positive, professional image for yourself and the organization.
-
Demonstrate
high-quality communication in all customer interactions.
-
Learn ways to
diffuse anger in others as well as effective techniques for not
becoming angry yourself.
-
Stay composed
under pressure and coping with stress.
-
Use
appropriate styles of communication.
-
Deal more
effectively with difficult customers and practicing the techniques
which gain cooperation from an angry person.
-
Feel confident
in your ability to handle every customer.
Delivering Outstanding Customer Service During Challenging Times |
POSITIVE THINKING: Techniques for Getting the Most out of Life and Work
Course
Duration: 1 day � 6 hours
Maximum Class
Size: 25
Description of Target Population: all staff
Program Results
Participants will be able to:
-
Understand the
connections between positive thinking and health/ optimism and work
success.
-
Identify three
strategies that can be used to cultivate optimism.
-
Apply the
technique of positive reframing to a current life or work challenge
to generate a fresh perspective.
-
Learn a simple
communication technique that can make a positive difference in the
workplace.
POSITIVE THINKING: Techniques for Getting the Most out of Life and
Work |
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2020 - Casey
Hall Training Associates All rights Reserved |