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Situational Leadership Skills |
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Decision-Making Strategies |
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Supervisor Communication |
Communicating for Influence and Impact
Course Duration:
1 day - 6 hours
Maximum Class Size:
25
Description of Target
Population:
Supervisors and Managers
Program Results
Participants
will be able to:
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Define goals and
most effective way to deliver message.
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Identify and
develop methods to break down communication barriers.
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Learn how to
positively influence another person's behavior.
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Adapt delivery
style to the style of the other person.
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Improve ability to
listen for understanding and express
without provoking to when in conflict situations.
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Apply framework of
spheres of control, influence and let go in relation to communicating.
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Identify ways
communication can be most effective.
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Understand social
networks and assess own potential to have influence.
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Apply techniques
that create resonance between speaker and receiver.
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Identify areas of
strength, development, and blind spots as a communicator.
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Develop personal
action plan for enhanced capacity to have influence and impact.
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Identify ways to
assess effectiveness at having influence and impact.
Communicating for Influence and Impact |
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Effective Constructive Criticism and
Feedback |
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Continuous Performance Feedback |
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The Manager as Coach |
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Coaching Skills for Leaders |
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Consulting Skills for Leaders:
Achieving Results with Influence Instead of Authority |
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Increasing Productivity and
Fulfillment |
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Managing Change |
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Leading Cynics, Victims and Bystanders
through Change |
Conflict Management
Course Duration:
1 day - 6 hours
Maximum Class Size:
20
Description of Target
Population:
Supervisors
Program Results
Participants
will be able to:
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Explore the nature and dynamics of conflict, assertive communication, styles
of dealing with conflict, fairness issues, and the value of joint problem
solving.
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Practice the three critical communication skills for reducing the
differences between you and the other person.
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Understand the positive and negative aspects of conflict.
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Learn what are your choices when dealing with difficult people.
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Assess your preferred styles for dealing conflict, communication and level
of assertiveness.
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Be able to identify the 5 typical responses to conflict.
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Become more adept at diagnosing people during conflict and developing
constructive approaches to managing them.
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Increase your ability to take the actions that are most effective with
different difficult people and different difficult situations.
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Engage successfully in
constructive disagreement.
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Create an action plan to effectively address a difficult situation you are
currently experiencing in the workplace.
Conflict Management |
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Constructive Disagreement |
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Collaborative Problem-Solving |
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Building High Performance Teams |
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Team Building: Together We Can Make a
Difference |
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Effective Group Facilitation Skills |
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Strategic Planning |
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Introduction to Project Management |
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Leading Effective Group Planning
Sessions |
Effective Meetings
Course Duration:
1 day - 6 hours
Maximum Class Size:
20
Description of Target
Population:
Supervisors and Managers
Program Results
Participants will be able to:
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Choose when a
meeting is the right format and choose which people are right for the
meeting.
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Define the core
meeting process to include pre-meeting planning, meeting design and meeting
follow-up.
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Define the desired
outcomes for the meeting.
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Understand five
types of meeting attendees.
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Utilize
effective behavior skills for successful meetings.
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Demonstrate the
use of effective tools: brainstorming, voting, affinity diagram, stakeholder
analysis, action planning report, etc.
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Develop effective
responses to deal with difficult behaviors.
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Apply leadership
skills to effective meetings.
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Evaluate meetings
for continuous improvement.
Effective Meetings |
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Ethics: Doing The Right Thing |
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Time Management for Supervisors and
Managers |
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Career Resiliency |
GENERATION Y - How to Manage Digital Natives
Course Duration:
1
day - 6 hours
Maximum Class Size:
12
Description of Target
Population:
New and experienced managers
Program Results
Participants will be
able to:
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Identify and
understand 4 cultures/generations in the workplace (dates
approximate and vary slightly based on researcher).
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Old-timers (those
who lived through World War II).
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Baby Boomers
(birth years: 1944 – 1964).
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Generation X
(birth years: 1965 – 1976).
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Generation Y
(birth years: 1978 – 2002).
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Explore effects of
Gen Y in the workplace.
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Fastest-growing
segment of the workforce.
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Growth to nearly
32 million workers from 14% to 21% over the past four years
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Understand
characteristics.
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High-performance
and high-maintenance.
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Less likely to
respond to the traditional command-and-control type of management.
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Willing to
challenge status-quo.
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Develop strategies
for cross-generational management success.
GENERATION Y - How to
Manage Digital Natives |
Bringing Out the Best in Your People
Course Duration:
1
day – 6 hours
Maximum Class Size:
25
Description of Target
Population:
mid to upper level managers
Program Results
Participants will be
able to:
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Identify the
critical workplace conditions that positively influence job
satisfaction and performance.
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Elicit the best
performance from their people.
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Unleash talent &
manage weaknesses.
Bringing Out the Best
in Your People |
Emotional Intelligence
Course Duration:
12
hours – 2 day
Maximum Class Size:
20
Description of Target
Population:
Managers and Supervisors
Program Results
Participants will be
able to:
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Understand the 5
competencies of EI.
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Develop ability to
choose responses and behaviors in difficult situations.
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Understand the
power of "out come" thinking.
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Utilize the 4 key
components and skills in communicating for results. and
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Retrain the
brain to work more effectively.
Emotional Intelligence |
Effectively Managing Challenging Employee Behavior
Course Duration:
1
day – 6 hours
Maximum Class Size:
35
Description of Target
Population:
Managers and supervisors
Program Results
Participants will be
able to:
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Explore the nature
and dynamics of conflict, effective communication, styles of dealing
with conflict, fairness issues, and the value of joint problem
solving.
-
Practice the three
critical communication skills for reducing the differences between
you and the other person.
-
Understand the
positive and negative aspects of conflict.
-
Learn what are the
choices when dealing with challenging behaviors.
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Assess preferred
styles for dealing with conflict, communication and level of
assertiveness.
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Be able to
identify the 5 typical responses to conflict.
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Become more adept
at diagnosing people during conflict and developing constructive
approaches to managing them.
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Increase ability
to take the actions that work with challenging behaviors;
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Engage
successfully in constructive disagreement.
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Create an action
plan to effectively address a difficult situation currently
experienced in the workplace.
Effectively
Managing Challenging Employee Behavior |
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