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Strategic Communication |
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to the course title to read description) |
Communicating with Special Populations - Half-Day Class
Course Duration:
˝ day - 3 hours
Maximum Class Size:
24
Description of Target:
Population Managers
Program Results:
Participants will be able to:
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Communicate
with special populations, including ethnic groups, disabled groups,
age-related groups, and language groups.
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Plan and
implement positive strategies in reaching out to and communicating with
special populations, including how to identify intermediaries, message
considerations, and how to select communication channels.
Communicating with Special
Populations - Half-Day Class |
Crisis
Communications Training
Course Duration:
1 day - 6 hours
Maximum Class Size: 24
Description of Target
Population:
Managers
Program Results:
Participants will be
able to:
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Plan and
implement positive communication strategies in dealing with reporters, news
producers, and editors in crisis situations or in emergencies.
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Learn effective
strategies for dealing with interviews and learn the "do's" and "don'ts" of
preparing for and giving interviews.
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Develop
coherent messages and to effectively communicate oral and written materials with
internal and external stakeholder groups following catastrophes and unexpected
events.
Crisis Communications Training |
Media/Spokesperson Training
Course Duration:
1 day - 6 hours
Maximum Class Size:
24
Description of Target Population:
Managers
Program Results:
Participants will be
able to:
Plan and
implement positive communication strategies in dealing with reporters, news
producers, and editors.
Media/Spokesperson Training |
Planning
for Public Meetings - Half-Day Class
Course Duration:
3 hours
Maximum Class Size:
24
Description of Target
Population:
Staff and Managers
Program Results:
Participants will be
able to:
Effectively
plan for public meetings and learn a model for how to effectively respond to
"tough questions".
Planning for Public Meetings -
Half-Day Class |
Risk
Communication - Basic Level
Course Duration:
1 day - 6 hours
Maximum Class Size:
24
Description of Target
Population:
Managers
Program Results:
Participants will be
able to:
Plan and
implement positive communication strategies in risk situations. Senior
Managers and officials are often put in situations that are emotionally
charged. The course will help participants understand the challenges facing
spokespersons in a high concern environment and provide them with the skills
and knowledge needed to respond effectively. FOCUS GROUP develops and
provides comprehensive risk communication training to its clients.
Participants will learn the principles of effective risk communication
including identifying and understanding target audiences; the importance of
risk perception; developing messages; selecting the right communication
channels; and spokesperson preparation. Using a series of interactive case
studies, participants will learn public meeting and presentation techniques;
and the do’s and don’ts of effective risk communication. They will be given
exercises in responding to difficult questions that serve both the audience
being addressed and the spokesperson’s organization.
Risk Communication - Basic Level |
Risk
Communication - Advanced Level
Course Duration:
Maximum Class Size:
24
Description of Target
Population:
Managers
Program Results:
Participants will be
able to:
Plan and
implement various risk communication strategies for a variety of
risk-related situations. Senior Managers and officials are often put in
situations that are emotionally charged. Class participants will gain skills
to help them deal with the challenges facing spokespersons in a high concern
environment and the skills and knowledge needed to respond effectively.
Participants will learn the principles of effective risk communication
focusing on identifying and understanding target audiences; the importance
of risk perception; developing messages; selecting the right communication
channels; and – importantly - spokesperson preparation. In addition, they
will learn interview, public meeting and presentation techniques and the
do’s and don’ts of effective risk communication. The course involves
exercises for responding to difficult questions. Our training programs
include the extensive use of case studies combined with interactive,
practical exercises designed to give participants the opportunity to
integrate the knowledge acquired, practice key skills, and increase their
proficiency in communicating complex or sensitive information. We videotape
individuals’ presentations and role plays of meetings or other client
specific scenarios and provide individual critiques. Training courses are
always tailored to the organization’s needs.
Risk Communication - Advanced
Level |
Convening
Breakthrough Public Conversations
Course
Duration:
2 days -12 hours
Maximum
Class Size:
25
Description of Target Population:
Managers
Program Results
Participants will be
able to:
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Identify challenges of
convening public conversations.
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Explain design principles
and applications of Future Search Conferences.
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Explain design principles
and applications of Real Time Strategic Change events.
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Explain design principles
and applications of World Cafes.
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Explain design principles
and applications of Grounded Visioning.
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Explain design principles
and applications of Open Space Technology forums.
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Apply a
process methodology to a real work challenge.
Convening
Breakthrough Public Conversations |
Facilitation & Consensus
Building-Half Day Course
Course Duration:
˝ day
- 3 hours
Maximum Class
Size:
24
Description of
Target Population:
All Staff
Program Results:
Participants will be able to:
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Improve
skills with the public and other stakeholders in
communicating technical concepts and complex processes.
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Participants will gain skills in working with diverse groups
to remove barriers that impede collaborative
decision-making.
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Focus on
defining goals, and identifying key issues.
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Create an
atmosphere that reduces conflict and creates opportunities
for consensus building and trust.
Facilitation &
Consensus Building - Half-Day Course |
Leading Skillfully in
Permanent White Water
Course Duration:
1 or 2 days – 6
or 12 hours
Maximum
Class Size: 40
Description
of Target Population: mid to upper
level managers
Program
Results
Participants will be able
to:
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Accept the reality of
permanent white water.
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Embrace white water conditions as an
opportunity to create breakthrough results.
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Apply tools for
leading change and building organizational effectiveness in conditions of
turbulence and uncertainty.
Leading Skillfully in Permanent White Water |
Navigating Organizational Politics
Course Duration:
1 day – 6 hours
Maximum Class Size: 25
Description of Target Population:
Mid to upper level managers
Program Results
Participants will be able to:
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Understand the relationship
between politics & influence.
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Strategically manage across
the organization.
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Learn skills to enhance
organizational influence.
Navigating Organizational Politics |
Appreciating & Leveraging Our Differences Using the MBTI
Course Duration:
1 day – 6 hours
Maximum Class Size: 25
Description of Target Population:
mid to upper level managers
Program Results:
Participants will be able to:
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Gain a heightened awareness
of themselves & their colleagues around communication, decision-making, and
leading.
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Look at how
differences contribute to conflict and deal with conflict effectively
through an awareness of differences.
Appreciating & Leveraging
Our Differences Using the MBTI |
Systems
Thinking
Course Duration:
2 days – 12
hours
Maximum Class Size: 25
Description of Target Population:
mid to upper level managers
Program Results
Participants will be able to:
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Understand
systems.
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Identify the
underlying structures and thinking that produce behavior.
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Identify
leverage for change within a system.
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Be able to
communicate these to others.
Systems Thinking |
Leading Through Conflict
Course Duration:
1 day – 6 hours
Maximum Class Size: 25
Description of Target Population:
mid to upper level managers
Program Results
Participants will be able to:
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Identify
sources of conflict.
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Demonstrate
strategies that are effective in leading through conflict.
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Know
constructive uses for conflict.
Leading Through Conflict |
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