Crystell Anthony, Principal and founder of The Focus Group, designs and delivers training programs in the public and private sector for executive, managerial, and administrative professionals. She has 20 years of consulting experience working with over 200 organizations. Crystell has designed and implemented over 45 currently used programs focused on enhancing organizational and individual effectiveness. Her training programs contain “best practices” which have been synthesized and simplified for easy on-the-job application. One of the core competencies that supports all of her professional development and leadership training is the understanding and application of  Emotional Intelligence. Her team building and professional development series have  been permanently installed in organizations and consistently receive superior evaluations and results. Crystell is known for her creativity, energy and ability to facilitate training programs that motivate individual performers to higher levels of productivity and job satisfaction. Crystell holds an M.Ed., CAGS from Northeastern University, is a certified State Trainer for Massachusetts, Certified in Myers Briggs and has served as a training consultant and instructor for Boston University’s Corporate Training Department since 1992.

Leslie Bestick, the creator of Practical Pathways, LLC, provides consultant services in the areas of research, grant writing, and program development, implementation and evaluation. Leslie holds both a BS in Journalism and a Masters of Education in Instructional Design. This education, combined with nearly 30 years of state service, position Leslie to assist you with the design, development, implementation and evaluation of your agency's training. When employed by the MA Criminal Justice Training Council, (now the Municipal Police Training Committee) Leslie was responsible for training more than 300 municipal police academy instructors throughout the Commonwealth to impart a new 800-hour police academy curriculum. She developed and implemented the agency's first formal instructor evaluation process and trained evaluators to implement this protocol statewide. While Leslie was Training Director at the MA Parole Board for 10 years, she radically improved that agency's training program by increasing both their cadre of in-house instructors and their in-house written training curriculum. Recent consultant services provided to the MA Registry of Motor Vehicles, (RMV), resulted in more than $1.2 million in federal grant awards and a Special Recognition award from the Pioneer Institute for research and writing regarding the social and financial costs of license fraud. Other research and evaluation efforts led to the incorporation of document authentication technology into RMV business practice. Work on this project resulted in equipment and system procurement, as well as state and federal funding to implement this technology and training at the RMV.

Michael S. Bickford, Ph.D has more than 20 years of leadership in the private and nonprofit fields and has served on boards of a variety of organizations. He is the founder and Principal of the St. Aidan’s Institute, which offers programs in nonprofit leadership in an online environment. His areas of expertise include leadership development, nonprofit management, change management, visioning, leadership lessons from personality theory (both Myers-Briggs and the Enneagram), curriculum development, pedagogical issues related to online education, and Emotional Intelligence. He uniquely combines theoretical concepts and practical applications to foster long-term leadership growth. Each training program ends with the creation of specific action plans to implement key concepts. He also works to emphasize the individual growth component of the organizational change process. Dr. Bickford holds a Ph.D. from Fordham University in New York and is the author of, Everyone Dies, But Not Everyone Lives: Developing A Personal Rule for Life.

Diana Brooks, MA, CPBA is President and founder of Diana Brooks Associates, a twenty year old training a practice delivering interactive sessions that are practical, fun and applicable back on the job. Her clients range from private to government and nonprofit and include state, federal and Fortune-500 corporations across the U.S. With expertise in Supervision/Leadership Skills, Teambuilding, and Communication, Diana has developed a dynamic style that audience participants routinely describe as “motivational,” “supportive,” “fast moving,” and “very informative.” She holds certifications in DISC Behavioral Styles, Profilor 360, and Development Dimensions International (DDI) programs.

Edward Anthony Colozzi, Ed.D. the Principal of Career Development and Counseling Services, is a national consultant for career development projects, state standards, and global conferences. He provides comprehensive career/life counseling for individuals, groups, and corporate training activities to a wide variety of clients. Dr. Colozzi is the developer of DOVE (Depth-Oriented Values Clarification) and career guidance materials for K-12, college students, and adult deciders including Internet-based versions for JA Worldwide. He helps agencies develop cost-effective systematic career guidance programs, provides stress and time management workshops, and serves as a motivational speaker for various functions. Ed has taught at the graduate and undergraduate levels including in-service training for K-12 staff and has served as a coordinator of career development at the college level. He pioneered the use of computerized career guidance in Hawaii and coined the term “career/life” in the late 1970’s throughout Hawaii and the Pacific Rim area to re-frame the idea that career involves multiple life roles, one of which is the paid worker role. He is the author of “Creating Careers with Confidence” presently being published by Prentice Hall, and various articles, book and monograph chapters dealing with career development, callings, and the role of spirituality, meaning and purpose in the career choice process. www.creatingcareerswithconfidence

Sandra “Sandi” Coyne, MBA, DM is a business educator and consultant focused on enhancing opportunities for individuals both professionally and personally. With a doctorate in Organizational Leadership and a certificate as a personal life coach, Sandi has found her niche in employment search, career navigation using a personal branding approach, crafting entrepreneurial ventures and helping organizations to empower and embrace employees. Sandi has held a variety of faculty and training positions centered on employment and nonprofit success. Sandi currently works with issues regarding supported employment and “meaningful work”. She has worked with nonprofit organizations developing and conducting strategic planning and working on fundraising issues. She has also worked with small businesses, their marketing strategies and the successful development of brands.


Star Dargin incorporates over twenty years of proven corporate leadership experience into her highly successful coaching and speaking. Specializing in building authentic leaders strongly aligned to organizational goals, she delivers results with a direct bottom-line approach. Her background has included Director of Engineering, Director of Project Managers, and International Program Manager. In workshops and speaking, she has addressed groups both large and small across the country on multiple leadership topics including project management, team building, and effective communication.  Star has been twice nominated for Business Coach of the Year by the International Coaching Federation of New England (ICFNE). She has been an instructor at Boston University since 2000 and is a senior instructor for the Corporate Education Group (CEG).  She holds a B.S. in Computer Science, and has a PCC and CPCC coaching certification.  She is a member of the National Speakers Association (NSA), and is affiliated with the Project Management Institute (PMI). Her current focus and project is a soon to be released book, Leading with Gratitude: Taking Action to Engage and Innovate.

Betsy Day is the principal of Special Projects Consulting, LLC, a Learn-at-Work company. For more than 20 years, she has successfully designed and delivered effective leadership, management and professional development training programs. With a focus on Signature Presence Betsy coaches leaders to develop an influential presence and brand. Inspired by creating a dynamic learning experience, Betsy, merges the best techniques of developmental training with in-the-moment coaching elements. She uses a suite of elite communication/behavior assessment tools from the Everything DiSC® collection to enhance awareness of self and others. She works with Casey Hall Training Associates (serving the Commonwealth of MA many agencies), corporate clients such as Bright Horizons Family Solutions and Integrated Human Resources, along with clients through partnerships with North Shore Community College (adjunct corporate trainer), and Cybele a UK company.

Deb Elbaum 

Deb Elbaum, MD is an executive coach, consultant, and trainer who works with individuals and teams to help them think more clearly, manage stress more effectively, and achieve their goals through a stepwise process of creating and following actionable plans. Deb's approach uses a unique combination of neuroscience, mindfulness, measurable goal-setting, and other practical tools. A former physician and founder of her own healthcare writing company, Deb now works with non-profit organizations, businesses, healthcare providers, and other professionals to help them understand and shift the mindsets and behaviors necessary for success. Her clients appreciate her positive energy and her ability to carefully listen, quickly reframe, and hone in on what needs to change and how to make change happen.


Michael W. Gillen, Principal spent 32 years in state government before retiring in December of 2009 as the Director of Certificate Programs for the Executive Office of Health and Human Services Center for Staff Development where he designed, developed and delivered the Secretariat’s Management and Supervisory Certificate Programs. Prior to joining the EOHHS Human Resources Division Michael had spent 30 years at the Department of Youth Services, the last 10 years as the Director of Training and Professional Development. From 1997-2000 he was a Regional Field Coordinator for the National Institute of Corrections specializing in Juvenile Justice Issues. He participated in authoring the Institute’s National Training Needs Assessment for Juvenile Justice in 1999. In 2000 he was elected as President of the International Association of Correctional Training Personnel. He completed his term as in October 2004. He also has served on the Board of Directors of the Correctional Association of Massachusetts from 2002-2008 Michael’s strengths and passion lie in organizational development and capacity building. He has authored curricula in Managing the Multi-Generational Workforce, Performance Appraisals, Progressive Discipline and Civil Rights. He is a firm believer that organizations strengths are developed from within and that well trained employees hold the key to its success.

Penny Harrington is a management consultant and trainer with over 20 years’ experience in healthcare, financial services, and higher education. Penny is an adjunct faculty member in the Carroll Graduate School of Management at Boston College. Based on learner assessment and adult learning principles, Penny has designed and facilitated numerous management/leadership development training programs including 360-degree coaching as well as business writing, presentation skills, team building, time management, conflict resolution, harassment prevention, MBTI, and career strategies. Penny is a firm believer in providing coaching and feedback to support the transfer of learning into day-to-day practices to enhance personal and professional effectiveness. Penny has an M.Ed. from Boston College, B.S. from Salem State College, and Certificate in Management from Harvard University Extension School. She is a senior certified professional with the Society of Human Resource Management (SHRM-SCP) and is a member of the Association of Talent Development (ATD).

Donna Jenson

Donna Jenson has been an executive coach, trainer and consultant to non-profit organizations, small businesses, and the public sector for over three decades. After building three neighborhood organizations she started a private practice facilitating organizational programs and seminars in staff development and cohesion, visioning and mission definition, strategic planning, team building, management, supervision and coaching, conflict resolution, and collaborations. She has conducted leadership coaching, mentoring and training to both veteran and emerging leader individually and within leadership development programs for a wide variety ofinstitutions and organizations regionally, nationally and internationally. Donna holds a Masters in Organizational and Leadership Development from New York University She has held faculty positions in Human Relations and Counseling at the New York Theological Seminary, and in the Department of Labor and Management at Cornell University.


Gerri King, Ph.D., social psychologist and organizational consultant, works with educational, healthcare, corporate, industrial, non-profit, and governmental clients throughout the US and abroad. Gerri - also a facilitator and keynote speaker - presents at numerous conferences and seminars throughout the year. Dr. King’s expertise includes a wide range of topics such as supervisory skills, team building, resolving conflicts and effective communication, motivating workforces, managing change, creating a blame-free and gossip-free workplace, why people avoid success, and the changing role of leadership in the 21st century. Dr. King facilitates staff and executive retreats, departmental and cross-departmental conflict resolution efforts, mergers and acquisitions, strategic planning sessions, and mission & vision development. Gerri is a founding partner and President of the consulting and counseling firm Human Dynamics Associates, Inc. of Concord NH. She is the author of The Duh! Book of Management and Supervision: Dispelling Common Leadership will provide more information.

Pamela Kristan

Pamela Kristan has offered seminars and consultations in time management, communication skills, personal organization, project management, and other workplace skills since 1985. She is author of Awakening In Time: Practical Time Management for Those on a Spiritual Path and The Spirit of Getting Organized: 12 Skills to Find Meaning and Power in Your Stuff. She has helped thousands of individuals and organizations find strategies to become effective, engaged, and aware. With a background in administration and classical music, Pam combines the practical and the creative. She has been featured in Prevention magazine, Men’s Health, the Boston Sunday Globe, the ADHD Journal, and nationwide broadcast media. She also speaks at conferences and leads retreats. Find out more at

amy mazur

Amy Mazur, is a Career Development Specialist and Counselor Educator who has been working in the field for over 20 years, and who assists individuals to begin, renew and advance their careers. Her expertise includes educating, training and mentoring professionals in career and workforce development on using counseling skills to foster growth and change. Amy received her Master’s of Education from Harvard University in Counseling & Consulting Psychology, and her undergraduate degree in Psychology from the University of Michigan. She is a National Board Certified Counselor (NBCC) and is a member of the National Career Development Association (NCDA), the association from which she received the Master Career Development Professional (MCDP) designation. Amy’s focus is to assist clients to overcome obstacles, real or imagined, that may inhibit them at any point in the career planning and management process from finding meaningful work. Through assessment, counseling, managing transitions and exploring realistic options, Amy assists individuals to reflect on the meaning of work and how they want it represented in their lives, and is committed to recognizing how contexts and systems in which clients locate themselves are critical to understanding how an individual develops beliefs and generates options.

Charles McCrea is President and founder of C. McCrea Associates, a management consulting group specializing in leadership development, change management, and team building (developing a sense of community). He has worked with private, non-profit, public sector and educational groups in strengthening leadership, governance, and teamwork such that individuals work together in new ways to achieve goals that had previously been challenging. Charles’ professional career encompasses manufacturing and marketing in the private sector, as well as nonprofit, military, and public sector experience.

Jeanette Millard

Jeanette Millard is founder of CJM Consulting and organization development consultant with clients in the private, public and non-profit sectors. For more than 20 years Jeanette has worked with a wide range of organizations, helping them to design and manage successful change processes, and also to build the structures and develop the skills to sustain improvement. A key focus of Jeanette’s work is building highly effective teams through improved communication, role clarification and the development of interpersonal competency. Jeanette often uses the Myers-Briggs Type Indicator in this work. Over the past decade Jeanette has broadened her focus to include managing and learning from diversity, multi-cultural organization development and racial/cultural identity development.

Karen Murphy, (SDO) is President of Murphy Associates, a SOD certified training and consulting organization specializing in Occupational Spanish, Cross-cultural and Customer Service initiatives. Murphy Associates’ training programs target public, private and non-profits sectors. Beginning her professional career as a teacher of modern foreign languages, Karen transited to the corporate environment in 1979. She has over twenty years of management experience in sales, marketing, business development and customer service. Working in both Fortune 500 and start-up ventures, Karen has built, serviced and managed business on a global scale. Her professional experience living and working abroad and dealing with international markets provides first-hand knowledge of the importance of language and cultural awareness skills along with the positive impact of exemplary customer service. She has worked with the Far East, lived and worked in Europe and has worked/traveled in Latin and South America. Her language proficiency includes Spanish, French and Danish along with a knowledge of Japanese.

Abby Myette

Abby Myette, M.Ed. is a Senior Learning Specialist with Salem Five Bank.  Her team is responsible for the training and development of all bank employees. Abby spent ten years working in higher education and student development. She received her master’s degree in Higher Education Administration at Suffolk University in Boston, MA. Abby's work in student affairs has focused on process development, student mentorship, and leadership development. She has facilitated numerous educational retreats and workshops, many with a curriculum focused on values based development. Her many years working with college students built a foundation for her program on working with millenials and supporting a successful multi-generational work environment.  Abby also enjoys working with individuals to develop a personal mission, vision, and goals. She is skilled in Strengths Quest assessment and facilitation. Abby has a passion for talent development and working with individuals to address issues with a creative focus, thinking outside the box to solve problems and develop solutions.

Jim Ognibene

Jim Ognibene, Workshop Leader, Speaker, Educator, Instructional Designer, Facilitator, Career Coach, Retreat Leader, Futurist. Twenty- one years in state government, experience in private sector, non-profit, and education. Most recent: Director of Organizational Development at the Massachusetts Department of Revenue.  Bachelor of Science, Marketing, George Mason University, Virginia. Masters of Education, Instructional Design, University of Massachusetts, Boston. Learning and Leadership Conference, Human Capital Institute. Appreciative Inquiry: Social Constructionism Conference, TAOS Institute. Project Management: Skills for Success, Learning Tree. Organizational Design and Analysis, Linkage. Myers-Briggs Type Indicator Qualifying Program. Consultraining: Trainer as Internal Consultant, AMA.  He held a seat on the Massachusetts Training Advisory Council, a board envisioning the future of training and development for the 95 state agencies in the Administration and Finance Secretariat. He held membership in the Training Officers Consortium and attendance in "Exploring Leadership in Government” conference.  Jim’s specialties: Developing New Leaders, Contemporary Management Practices and The Future of Work.


Deborah Reidy, M.Ed. PCC (SDO) Founder and President of Reidy Associates, a coaching & consulting service founded in 1996. Since 1979, leadership has been Deborah Reidy’s passion.  At the age of 24, she was recruited to establish an agency serving people with severe disabilities and she’s filled leadership roles ever since.  Along the way, she became committed to developing other leaders through individual & team coaching, workshops, assessments & strategy design, and writing. She holds a M.Ed. in Adult Education, a Certificate in the Foundations of NeuroLeadership and is a Professional Certified Coach. She has coached and led workshops for thousands of leaders in industry, government and nonprofits. Recent clients include the Massachusetts Department of Developmental Services, the Connecticut Division of Children and Families, U.S. Fish and Wildlife Service, Connecticut Nonprofit Alliance, Airbus Americas, Southern Alberta Institute of Technology, Republic Services, Department of Defense agencies, and many others. She has been an active member of the Society for Organizational Learning since 2001 and president of the board for many years. In 2012, she published a book on leadership entitled Why Not Lead?, and regularly blogs on leadership topics. She is a lifelong fitness enthusiast and has recently taken up the art of mobile photography.  For more information, check out her website:

Cally Ritter 

Cally Ritter is the principal of CER Training and Development. Her goal when working with an employee group is to inspire them to make shifts in their thinking and behavior for greater work/life effectiveness. She is a Licensed Independent Clinical Social Worker with her BA from Bucknell University and her Masters in Social Work from the University of Pittsburgh. She has worked more than 25 years as a facilitator, speaker and Director of Training. Cally offers dynamic sessions on subjects such as communication, multigenerational workplace, stress/resiliency, harassment/discrimination, employee motivation, performance management, positive management techniques and much more. She engages her audiences with storytelling, humor, technology and her contagious energy. She has MCAD certified training and is a certified Motivation Factor practitioner. Cally has consulted with and trained for the Red Sox, Reebok, Tufts University, Wellesley College, Analog Devices, Stonyfield Farm Yogurt, Beth Israel Deaconess Hospitals, the Massachusetts State Government, The Girl Scouts, and countless more.

Doris Ferrer Roach, J.D. is a management consultant, executive coach and former senior attorney with a major Fortune 500 Company where she practiced business law for 10 years.  Doris left the legal profession to follow her passion to make a concrete, positive, and profound difference in the lives of individuals and organizations, by helping them to recognize and realize their potential for growth and transformation. Through her consulting practice, Potential Horizons Realized®, Doris is committed to developing effective leadership, strong teams, and helping organizations benefit from an increasingly diverse workplace. The analytical, problem solving, and communication skills she honed as an attorney serve her clients well and her mediation training also allows Doris to support the successful resolution of conflict that inevitably arises with change and transformation. An experienced facilitator and trainer, Doris designs creative and customized meetings and retreats and has delivered numerous programs on management and supervision skills, employment law, diversity in the workplace, team building, managing change and communication skills Doris has consulted with a wide range of clients in both the private and public sectors including the Forum Corporation, Justice Resource Institute, KPMG, Management Consulting Services, Marsh, Inc., MIT, Northeastern University, and Pfizer, Inc.

cladette rowley

Claudette Rowley is the founder of Cultural Brilliance, a cultural design and management consulting firm. As an executive coach, consultant and facilitator, Claudette has close to 20 years of experience working with clients both in the U.S. and internationally. She is a passionate and skilled at inspiring individual and cultural transformation that’s sustainable. Claudette designs, customizes, and delivers coaching, training and consulting programs that result in greater self-knowledge, enhanced leadership, and more effective strategic decision-making cross functionally within organizations. Specialties include effective communication, difficult conversations, collaboration, conflict resolution, team and leadership development, strategic decision making, managing workplace change, negotiation, coaching for improved performance, and developing high performance cultures. Claudette’s background includes experience working with technology companies such as Medtronic, Cell Signaling Technology, and Reveal Imaging, educational institutions such as Boston University School of Law, health care organizations, as well as non-profit organizations, state government and small businesses. She is also an experienced practitioner in the Five Dysfunctions of Team methodology, Myers-Briggs Type Indicator, the Synergist Quiz and Thomas Kilmann Conflict Mode Instrument and facilitates leadership and team development training programs using these instruments. She has a Professional Coaches Certification from the International Coach Federation and is an adjunct faculty member at Northeastern University.

Lisa Sherrer is a management consultant and trainer providing value-added consultation and training services to numerous public, non-profit, and private sector clients since 1989. She conducts workshops on a variety of staff and management development topics including customer service, written and oral communication skills, supervisory skills including performance management, time management, meeting management skills, business ethics, and other business topics. She works closely with clients to understand their unique issues, identify solutions, and customize training and consultation services that positively impact business operations. She also designs and facilitates creative and results oriented team building programs for staff retreats. Lisa was an adjunct faculty member in Boston College’s MBA program and served as the Training Coordinator at Brandeis University where she planned, designed, and facilitated employee training. She consults with organizations to identify targeted solutions and results that enhance productivity and effectiveness. Prior to her career in training and consultation, Lisa was a Certified Internal Auditor and manager in the internal audit field.

 Jay Vogt 

Jay W Vogt is the founder of Peoplesworth a consulting practice that helps people who lead organizations discover greater creativity, spirit and harmony in their workplaces. Jay is an organizational development consultant with a core competency in facilitation, and a specialty in large group facilitation, with over 35 years of experience. Jay has facilitated countless meetings and retreats, including hundreds with a hundred or more participants. He's helped dozens of organizations build strategic plans through widespread collaboration. He gave a celebrated TEDx talk on The Art of Facilitation, which has over 40,000 views. Jay has also written widely on change, planning, and meetings, and is the author of Recharge Your Team: The Grounded Visioning Approach.

Mary Lou Woodford is the president of MLW Associates, a professional training, management consulting and workforce development agency that was started by Mary Lou in 2012. She is also the Executive Director of the Cancer Resource Foundation, Inc, a Massachusetts nonprofit public charity where she volunteers her time to fulfill the needs of cancer patients and families seeking support during their cancer journey. She received her Bachelor’s degree in Nursing from the University of Connecticut and her Master’s degree in Business Administration from the University of Massachusetts. She is an adjunct professor at Northeastern University’s College of Professional Studies where she prepares, implements and evaluates curricula on community health, population health and public health topics. She is a CCM certified case manager who has extensive knowledge and experience in developing, conducting and evaluating training programs in hospital-based nursing, community health nursing, public health, healthcare management and community health. She is an elected official on the Southborough Board of Health and an active member of her community. Throughout her 15 years as the Director of Women’s Health at the Massachusetts Department of Public Health, she was responsible for the development, implementation, and evaluation of cancer programs for underserved women in the Commonwealth. She actively participated in the implementation of the Massachusetts healthcare reform law and was the vision behind the pioneering work of the community health worker patient navigation training course. As the Director of the Cancer Resource Foundation, Ms Woodford was instrumental in launching Genetic Information For Testing Treatment and Surveillance (GIFTTS) Program which provides free genetic testing to individuals who qualify. Improving education about the importance of genetics and genomics in cancer care is a primary focus for the foundation. Mary Lou provides training and education programs for both healthcare providers, community health workers and the public about cancer genetics and genomics.

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