Leadership

Course Duration:  1 hour

Maximum Class Size:  15

Description of Target Population: leaders

Program Results

Skill: Develop personal leadership style
Tool: Situational Leadership Model
Objectives:

• Identify your LPoV (leadership point of view).

• Understand leader styles and development levels of staff.

Change Management

Course Duration:  1 hour

Maximum Class Size:  15

Description of Target Population: supervisors and managers

Program Results:

Skill:  Manage self through change process
Tool:  Change Model
Objectives:

• Focus on planned, sudden and constant change.

• Recognize the “gap” between “what we want to feel and do, and what we actually feel”.

Leader as Coach

Course Duration:  1 hour

Maximum Class Size:  15

Description of Target Population: supervisors and managers

Program Results

Skill: Develop personal leadership style
Tool: Situational Leadership Model
Objectives:

• Identify your LPoV (leadership point of view).

• Understand leader styles and development levels of staff.

Effective Delegation

Course Duration:  1 hour

Maximum Class Size:  15

Description of Target Population: supervisors and managers

Program Results

Skill: Delegation based on skill, trust, motivation
Tool: Use the model to delegate a real work activity
Objectives:

Learn to delegate for day-to-day activities and staff development.

Conflict Resolution

Course Duration:  1 hour

Maximum Class Size:  15

Description of Target Population: supervisors and managers

Program Results

Skill: Effectively resolve conflict
Tool: Unnecessary and Resolvable Conflict strategies
Objectives:

• Learn the difference between Unnecessary and Resolvable Conflict.

• Learn to use strategies that work best with both types of conflict.

Effective Listening

Course Duration:  1 hour

Maximum Class Size:  15

Description of Target Population:  all staff

Program Results

Skill:  Listening
Tool:  Listening Self-Assessment
Objectives:

• Identify ineffective and effective listening skills.

• Assess individual listening skills.

Harnessing the Power of Social Networking

Course Duration:  2 hours

Maximum Class Size: 24

Description of Target Population:  for all personnel

Program Results
Participants will be able to:

• Understand the impact of social networking in today’s technological world.

• What is FaceBook, LinkedIn, Twitter and how do they fit in today’s fast paced social networking?

• BLOGs, WIKIs, Collaborative virtual workspaces

• How to harness this capability.

• Strategies teams use for real-time open communication structures.

• Success in the digital age – using technology for workplace efficiency.

LinkedIn.com:  Online Networking for Professionals

Course Duration:  2 hours

Maximum Class Size: 24

Description of Target Population: for all personnel

Program Results
Participants will be able to:

• Understand the impact of social networking in today’s technological world.

• Connect with an online community of 35,000,000 professionals for mutual benefit.

• Discover inside connections in companies of interest.

• Expand your network and stay connected.

• Create/improve an online profile and build an online presence.

• Build relationships between individuals and groups.

• Capture and leverage your connections, your connections’ connections and your connections’ connections’ connections.